Privacy policy

This Privacy Policy describes how Astrid Skagen collects, uses, and discloses your personal information when you visit the website astridskagen.se , use our services, make purchases, or otherwise interact with us in connection with the Site (collectively: the “Services”). The terms “you” and “your” refer to the user of the Services – whether you are a customer, website visitor, or another person whose personal information we have collected, as described in this Privacy Policy.

Please read this Privacy Policy carefully.

CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy periodically, for example, to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the website, update the “Last Updated” date, and take any other steps required by law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide our services to you, we collect personal information as described below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect to contact you, provide or improve the Services, comply with applicable legal obligations, enforce our Terms of Use, and protect the Services, our rights, the rights of our users, or the rights of third parties.

WHAT PERSONAL DATA DO WE COLLECT?

The type of personal information we collect about you depends on how you use our website and our services. By “personal information,” we mean information that identifies, relates to, describes, or can be reasonably associated with you.

DATA YOU PROVIDE TO US DIRECTLY

Personal information provided directly through the Services may include:

  • Contact information, such as name, address, phone number, and email address.

  • Order-related information, such as billing and shipping address, payment confirmation, email address, and phone number.

  • Account information, such as username, password, security questions, and other security information.

  • Customer service data, including information provided in correspondences sent to us.

To use certain features of the Services, you may be required to provide certain personal information. If you choose not to provide this information, some features may not be available.

DATA COLLECTED AUTOMATICALLY

We may automatically collect information about your interaction with the Services (“Usage Data”). This includes information about your access to and use of the Site, as well as information about your account, device, browser, and network connection, IP address, and other technical details.

We may use cookies, pixels, and similar technologies to collect usage data.

INFORMATION RECEIVED FROM THIRD PARTIES

We may receive information from third parties, such as:

  • Service providers who support our website and services, including Shopify.

  • Payment service providers who process your payment information.

  • Marketing partners or advertising platforms that use cookies or pixels.

We will treat all third-party data in accordance with this Privacy Policy.

HOW WE PROCESS YOUR PERSONAL DATA

  • Provision of products and services: processing orders, processing payments, managing accounts, and arranging deliveries, returns, and exchanges.

  • Marketing and advertising: sending promotional messages by email, SMS, or mail, and displaying targeted advertisements. For users in the European Economic Area (EEA), we rely on legitimate interest pursuant to Article 6(1)(f) of the GDPR.

  • Security and fraud prevention: to detect, investigate, or take action against fraudulent or harmful conduct. For users in the European Economic Area (EEA), this is also based on legitimate interest.

  • Communication and service development: providing high-quality customer service and improving our services.

COOKIES

We use cookies to operate and improve our website and services. You can find detailed information about the cookies used by Shopify here:

https://www.shopify.com/legal/cookies

Cookies help us remember user preferences and analyze website activity. You can configure your browser to reject cookies, but this may affect the functionality of the Services.

HOW WE SHARE PERSONAL INFORMATION

We may transfer your personal data in the following cases:

  • Service providers performing tasks such as payment processing, data analysis, customer service, order fulfillment, and hosting.

  • Business and marketing partners.

  • Affiliated companies or companies belonging to our corporate group.

  • Third parties, if you give your express consent, for example, through social media integration.

  • In legal situations, such as mergers, subpoenas, or compliance with legal requirements.

CATEGORIES OF RECIPIENTS

Data Category Recipients
Identification data (contact details, order/account details) Service providers, business partners, subsidiaries
Commercial information (order history, customer service) Service providers, business partners
Internet/network activity Analytics service providers, IT service providers
Geolocation data Technical service providers

We will not sell or share your information without your express consent.

LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We have no control over these websites, and they operate under their own privacy policies. We are not responsible for the content or practices of these sites.

DATA RELATING TO MINORS

Our services are not intended for minors, and we do not knowingly collect data from individuals under 16 years of age. Parents or guardians may contact us to request the deletion of data provided by minors.

SECURITY AND DATA STORAGE

We employ commercially reasonable security measures, but we cannot guarantee complete security. The period of time for which we retain your data depends on our legal obligations and the necessity to manage your accounts and services.

YOUR RIGHTS

Depending on your place of residence, you may have the following rights:

  • Right of access to your personal data

  • Right to request the erasure of data

  • Right to rectification of inaccuracies

  • Right to data portability

  • Right to object to the sale/sharing of data or targeted advertising

  • Right to restriction of data processing

  • Right to withdraw consent

  • Right to appeal a rejected application

  • The right to manage marketing preferences

To exercise these rights, please contact us as described below. We may request verification of your identity before fulfilling your request.

COMPLAINTS

If you have any questions or concerns about how we handle your personal data, please contact us. You may also lodge a complaint with your local data protection authority.

CONTACT US

If you have any questions or wish to exercise your rights, please contact us at hjalp@astridskagen.se